Refund Policy

Introduction

At KOBOSTACK, we strive to provide our clients with high-quality graphic and web design services that meet their needs and expectations. We understand, however, that there may be circumstances under which a client may request a refund. This policy outlines our refund practices and procedures to ensure a clear understanding between KOBOSTACK and our clients.

One-Time Project Services

For one-time project services, clients have the right to request revisions according to the terms specified in their service agreements. If, after the allocated revisions, the final deliverable still does not meet the specifications outlined in the signed agreement due to fault on our part, clients may be eligible for a refund.

1. Refund Eligibility:

• Provide a detailed account of discrepancies between the project specifications and the final deliverable.
• Have allowed KOBOSTACK the opportunity to make revisions as per the agreement.
• Submit a refund request within 7 days of receiving the final deliverable.

2. Refund Process:

Refund requests for one-time project services must be submitted in writing to support@kobostack.com, detailing the reasons for the request and any supporting evidence. KOBOSTACK will review the request and respond within a reasonable timeframe.

Subscription-Based Services

For subscription-based services, clients may decide that KOBOSTACK's services are not the right fit for their needs.

1. Initial Refund Period:

First-time subscribers are eligible for a full refund if they cancel their subscription within 7 days of the start date of their subscription.

2. Refund Eligibility:

• Notify KOBOSTACK of their intention to cancel their subscription and request a refund within 7 days.
• Provide a brief explanation for the cancellation to help us improve our services.

3. Refund Process:

Clients must email their refund request to support@kobostack.com or submit a request through the Support section of their client account. Refunds will be processed back to the original payment method used for the purchase.

Non-Refundable Circumstances

• Services beyond the initial 7-day period for first-time subscribers.
• Monthly subscriptions after the renewal date, unless canceled prior to the renewal date.
• Custom projects that have been completed and delivered where no fault on our part is evident or the client has approved the deliverables.
• Third-party fees (e.g., for domain registration, stock images, third-party fonts) that have already been incurred on behalf of the client.

Limitations

• Refunds may take up to 10-14 business days to be processed and reflected on your statement.
• KOBOSTACK reserves the right to deny refund requests if the request does not meet the eligibility criteria outlined in this policy.

Changes to the Refund Policy

KOBOSTACK reserves the right to modify this refund policy at any time. We will notify clients of any changes by posting the new policy on our website. Changes will become effective immediately upon posting.

Contact Information

For questions or concerns regarding our refund policy, please contact us at support@kobostack.com.